Help & support

Where is my island saved?

On your iPhone or iPad, so deleting the game deletes your island.

The VIP Pass and the Starter Bundle are never lost: Settings → Restore purchases brings them back on any iPhone or iPad with the same Apple Account.

I bought something but didn't get it

Open Settings (the gear at the top of the screen) and tap Restore purchases. The VIP Pass and the Starter Bundle come back that way.

Gems are added the moment a purchase goes through. If they didn't arrive, contact us with the date of the purchase (it's on the receipt Apple emailed you) and we'll sort it out.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.

Report a problem to Apple

Can I turn off the ads?

Every ad that gives you a reward is your choice. The ads between screens stop for good after any purchase, and with the VIP Pass you get every ad reward without watching an ad.

I saw an ad that wasn't right

Sorry about that. Email us what it showed and roughly when you saw it, and we'll have it blocked. Ads in the game are meant to be suitable for everyone.

Something isn't working

Tell us what happened, your device model (for example iPhone 15) and your version of iOS, and we'll look into it.

Contact

Email Day One Marketing at evan@onedaystartswithdayone.com. We read every message.